Privacy Policy

1. Who we are

This website is operated by Michelle Burns Coaching in Canada. In this policy, “we,” “us,” and “our” refer to Michelle Burns Coaching. Questions or privacy requests may be sent to mb@burnscoach.com.

2. Information we collect

We may collect:

• Your name and email address when you join the newsletter, request a report, or join a webinar waitlist.
• Contact, scheduling, and intake information you choose to provide when you book a call or coaching service.
• Order and transaction details when you purchase a product or service. Payment card information is processed by the payment provider and is not stored by us.
• Messages and other information you voluntarily provide when you contact us.
• Basic technical information that may be recorded automatically by our website host or service providers, such as browser type, device type, IP address, and pages visited.

3. The soul assessment

Your assessment answers are used in your browser to calculate and display your result. They may remain temporarily in your current browser session so you can continue after a refresh. We do not intentionally receive or store your individual assessment answers on our servers. If you request a full report afterward, the name and email address you submit are handled separately through Kit.

4. How we use information

We use personal information to provide requested resources, send newsletters and webinar information with your consent, schedule calls, deliver products or coaching services, respond to inquiries, keep appropriate business and transaction records, maintain site security, and meet legal obligations. We do not sell or rent your personal information.

5. Consent and email choices

When you subscribe, you consent to receive the communications described on the signup form. You may withdraw that consent at any time by using the unsubscribe link in an email or contacting us. Unsubscribing from marketing emails does not prevent us from sending a message needed to complete a purchase, booking, or service you requested.

6. Service providers and transfers

We use trusted providers to operate parts of the website and our business, including Kit for email and forms, Calendly for scheduling, website hosting providers, and payment processors when purchases are available. These providers process information under their own privacy terms and may store or process information outside your province or outside Canada, where it may be subject to the laws of that location.

7. Cookies and similar technology

The site and its service providers may use essential cookies or similar technology to operate forms, remember session information, maintain security, and understand basic site performance. Third-party pages you visit, including Kit and Calendly, may use their own cookies. You can manage cookies through your browser settings, although disabling them may affect site functions.

8. Retention and safeguards

We keep personal information only as long as reasonably needed for the purposes described here, to provide services, and to meet legal, accounting, or recordkeeping requirements. We use reasonable administrative and technical safeguards, but no online system can be guaranteed completely secure.

9. Your choices and access

You may ask to access or correct your personal information, withdraw consent where applicable, or request deletion, subject to legal and contractual limits. Send your request to mb@burnscoach.com. We may need to verify your identity before completing a request.

10. Children

This website is not directed to children under 13, and we do not knowingly collect their personal information. A parent or guardian who believes a child has provided personal information may contact us to request its deletion.

11. External links and changes

This site links to services and websites we do not control. Their privacy practices apply when you use them. We may update this policy when our services or legal obligations change. The revised date will appear at the top of this page.